Terms of Use

These Terms of Use govern your use of the internet-based application www.thanku.social („ThankU“) provided to you by thxto gUG (haftungsbeschränkt), a non-profit company under German law, with its business seat in Berlin, Germany („us“, „we“, our“). By using ThankU, you accept these Terms of Use and our Privacy Policy.

1. What is ThankU?

(a) ThankU allows you to easily donate for a good cause in return for a favor somebody granted you and send a digital ThankU to the person who helped you out. You can add a nice personal message to the ThankU. The ThankU will inform the other person about the amount and good cause you donated for on their behalf.

(b) You can use ThankU as a person who

  • receives a Favor from another person (“Favor Receiver”)
  • gives a Favor to another person (“Favor Giver”).

(c) A Favor Receiver can send a ThankU to another person by clicking on the “Say ThankU” button. After finalizing the checkout, you will get a ThankU link which you can send to the recipient.

(d) A Favor Giver can request ThankUs from others by clicking on the “Get a ThankU” button. After creating a ThankU link, you can easily share it with others. They can simply click the link, and directly donate and send a ThankU back to you.

For a detailed service description please visit How it works.

2. How to donate on ThankU

(a) After clicking on the „Say ThankU” button, please pick a good cause, and the amount you want to donate to the good cause. If you want more details about the good cause you picked, please click the “i” button.

(b) After clicking “Next”, please enter your email address. We need your email address and your personal ThankU message for the recipient of the ThankU. Please note that you can send the ThankU to the recipient after finalizing the payment checkout; we will then provide you with a dedicated link you can share with the recipient.

(c) After clicking “Checkout”, you will be redirected to our payment provider. Please enter your payment details and click “Donate”. By clicking “Donate”, a legally binding donation agreement is concluded.

(d) We ask for your understanding that we have to deduct reasonable internal costs from the donation amount (personnel, tech etc.). We publicly disclose these deductions in the donation reports on a monthly basis. We try to keep the deductions as low as possible to maximize the impact of your donation. For more details please check https://www.thanku.social/donation-reports

(e) Once the payment is confirmed by our payment provider, you will get to the final ThankU screen (“Your donation”), confirming your donation. There you can find a dedicated ThankU link, which you can share with the recipient of the ThankU.

3. How to get a donation receipt („Zuwendungsbestätigung“)

(a) Please click the checkbox next to “I need a donation receipt” on the final “Your donation” page to request a donation receipt. You will then receive an email with further instructions.

(b) We are a non-profit organisation under German law. We can only issue donation receipts according to German law („Zuwendungsbestätigung“).

(c) German tax law requires us to collect personal information from you (especially name and address) for the purpose of issuing your donation receipt. You guarantee that all information you give us is correct. All data will be collected and processed in accordance with applicable data protection laws.

(d) We will only issue a donation receipt if we have the information required to issue the receipt.

(e) In general, we will issue donation receipts annually and retroactively after the end of a calendar year. There is no entitlement to an interim donation receipt.

(f) We do not guarantee that the donation receipts will be recognized by the tax authorities.

4. ThankU link / ThankU page

(a) You can collect ThankUs that you have sent and received on your personal ThankU page. In general, the ThankU page is voluntary. However, it is mandatory when you want to create your personal ThankU link.

(b) The ThankU page will also show the amounts you donated and the good causes you supported.

(c) Your ThankU page is publicly accessible via your ThankU link. We invite all users to share their ThankU link with others, add the ThankU link to your email signature etc.

(d) To set up a ThankU page, simply click on “Get a ThankU”, and fill in the necessary information (email address, name, ThankU link name). The “ThankU link name” is the name or term that will appear in your personal ThankU link. It can be your name or your nickname or a term that makes others easily recognize you.

(e) After clicking “Create ThankU link”, we will send you an email to the email address you gave us. Please click the “Confirm ThankU link” button in this email. Now your ThankU link and ThankU page is ready to go!

(f) When signing up for a ThankU link, you must not fill in information, words or terms, that is/are

  • incorrect or misleading;
  • infringing any applicable laws (including the laws for the protection of minors, copyrights- and trademarks);
  • infringing third party rights (e.g. brand names etc.)
  • racist, insulting or contrary to decency;
  • pornographic;
  • harassing others.

(g) We reserve the right to remove, block and delete your ThankU link and ThankU page at any time if we believe that you do not comply with these Terms of Use, in particular with the provisions set forth under Section 4.

5. Costs

Your use of ThankU is free of charge. You may incur connection costs depending on the particular internet service, cell phone contract or any other contracts you have concluded with third parties in order to access ThankU.

6. Availability

We do not guarantee or warrant that ThankU is free of errors or that access to it will be continuous or uninterrupted. Furthermore, we reserve the right to discontinue ThankU at any time without giving reasons or to extend or restrict the scope of services.

7. Limitation of Liability

(a) We are liable for intent and gross negligence. Furthermore, we shall be liable for the negligent breach of obligations whose fulfilment is essential for the proper execution of the contract, whose breach endangers the achievement of the purpose of the contract and on whose compliance you, as the contractual partner, could regularly rely. In the latter case, however, we shall only be liable for foreseeable damage typical for the contract. We shall not be liable for the slightly negligent breach of duties other than those mentioned in the preceding sentences.

(b) The above exclusions of liability do not apply in the event of injury to life, body or health. Liability under the Product Liability Act remains unaffected.

8. Changes / Amendments

We reserve the right to change and/or amend the Terms of Use. If you have a ThankU link, or there is any other ongoing contractual relationship between us, we will notify you about upcoming changes/amendments. If you do not object to the changes/amendments within 2 weeks by email (support@thanku.social), the changes/amendments will become binding for you. Should you object to the changes/amendments, the old version of the Terms of Use shall remain binding; in this case we reserve the right to terminate the user agreement with you by observing a notice period of 2 weeks.

9. Severability, Applicable Law, Place of Jurisdiction

If a provision of the present Agreement should be or become invalid, this shall not affect the validity of the remaining provisions. In this case, the invalid provision shall be replaced by one that comes as close as possible to the commercial intent behind the old provision. The Parties shall be obligated to cooperate in arriving at a corresponding clarification of the text of the Agreement. The same shall apply to any potential omissions in the Agreement.

The present Agreement shall be governed by the laws of the Federal Republic of Germany, to the exclusion of the UN Convention on Contracts for the International Sale of Goods.

The place of jurisdiction for any disputes arising between the Parties in connection with this Agreement shall be Berlin, Germany.


Last amended: 7 February 2020
© thxto gUG (haftungsbeschränkt), a non profit company under German law