Terms of Use

These Terms of Use govern your use of the internet-based application www.thanku.social („ThankU“) provided to you by thxto gUG (haftungsbeschränkt), a non-profit company under German law, with its business seat in Berlin, Germany („us“, „we“, our“). By using ThankU, you accept these Terms of Use and our Privacy Policy.

1. What is ThankU?

ThankU allows you to easily say thank you to another person by sending a virtual ThankU. You can add a personal message and a donation for a good cause to the ThankU. The ThankU will inform the other person about the good cause you supported.

For a detailed service description please visit How it works.

2. How to send a ThankU

(a) After clicking on the „Send a ThankU” button, enter the recipient’s name and your ThankU message. Then, pick a good cause, the amount you want to support the good cause with, and enter your e-mail address. If you want more details about the good cause you picked, please click the “i” button.

(b) Please note that you can send the ThankU to the recipient after finalizing the payment checkout; we will then provide you with a dedicated ThankU link you can share with the recipient.

(c) After clicking “Check out now”, you will be redirected to our payment provider. Please enter your payment details and click “Donate”. By clicking “Donate”, a legally binding donation agreement is concluded.

(d) We ask for your understanding that we have to deduct reasonable internal costs from your donation (personnel, tech etc.). We publicly disclose these deductions in the transparency reports on a monthly basis. We try to keep the deductions as low as possible to maximize the impact of your donation. For more details please check https://www.thanku.social/en/transparency-reports

(e) Once the payment is confirmed by our payment provider, you will get to the final ThankU screen (“Thanks for contributing”), confirming your donation. There you can find a dedicated ThankU link, which you can share with the recipient of the ThankU.

3. How to get a donation receipt („Zuwendungsbestätigung“)

(a) Please click the checkbox next to “I need a donation receipt” on the final “Thanks for contributing” page to request a donation receipt. You will then receive an email with further instructions.

(b) We are a non-profit organisation under German law. We can only issue donation receipts according to German law („Zuwendungsbestätigung“).

(c) German tax law requires us to collect personal information from you (especially name and address) for the purpose of issuing your donation receipt. You guarantee that all information you give us is correct. All data will be collected and processed in accordance with applicable data protection laws.

(d) We will only issue a donation receipt if we have the information required to issue the receipt.

(e) In general, we will issue donation receipts annually and retroactively after the end of a calendar year. There is no entitlement to an interim donation receipt.

(f) We do not guarantee that the donation receipts will be recognized by your local tax authorities.

4. ThankU page

(a) You can collect ThankUs that you have sent and received on your personal ThankU page. The ThankU page is not mandatory in order to use ThankU.

(b) The ThankU page will publicly show the number of ThankUs you sent and received, the supported good causes and the impact of the donations.

(c) Your ThankU page is publicly accessible via your ThankU page link. We invite all users to share their ThankU page with others, add the ThankU page link to your email signature etc.

(d) To set up a ThankU page, proceed as follows: click on "Your ThankU page" to see a preview, then click on "Create ThankU page”, and enter your e-mail address, name and ThankU page name.

(e) After clicking “Create ThankU page”, we will send you an email to the email address you gave us. Please click the “Confirm ThankU page” button in this email. Now your ThankU page is ready to go!

(f) When signing up for a ThankU page, you must not fill in information, words or terms, that is/are

  • incorrect or misleading;
  • infringing any applicable laws (including the laws for the protection of minors, copyrights- and trademarks);
  • infringing third party rights (e.g. brand names etc.)
  • racist, insulting or contrary to decency;
  • pornographic;
  • harassing others.

(g) We reserve the right to remove, block and delete your ThankU page at any time if we believe that you do not comply with these Terms of Use, in particular with the provisions set forth under Section 4.

5. Costs

Your use of the ThankU platform is free of charge. You may incur connection costs depending on the particular internet service, cell phone contract or any other contracts you have concluded with third parties in order to access ThankU.

6. Availability

We do not guarantee or warrant that ThankU is free of errors or that access to it will be continuous or uninterrupted. Furthermore, we reserve the right to discontinue ThankU at any time without giving reasons or to extend or restrict the scope of services.

7. Limitation of Liability

(a) We are liable for intent and gross negligence. Furthermore, we shall be liable for the negligent breach of obligations whose fulfilment is essential for the proper execution of the contract, whose breach endangers the achievement of the purpose of the contract and on whose compliance you, as the contractual partner, could regularly rely. In the latter case, however, we shall only be liable for foreseeable damage typical for the contract. We shall not be liable for the slightly negligent breach of duties other than those mentioned in the preceding sentences.

(b) The above exclusions of liability do not apply in the event of injury to life, body or health. Liability under the Product Liability Act remains unaffected.

8. Changes / Amendments

We reserve the right to change and/or amend the Terms of Use. If you have a ThankU page, or there is any other ongoing contractual relationship between us, we will notify you about upcoming changes/amendments. If you do not object to the changes/amendments within 2 weeks by email (support@thanku.social), the changes/amendments will become binding for you. Should you object to the changes/amendments, the old version of the Terms of Use shall remain binding; in this case we reserve the right to terminate the user agreement with you by observing a notice period of 2 weeks.

9. Severability, Applicable Law, Place of Jurisdiction

If a provision of the present Agreement should be or become invalid, this shall not affect the validity of the remaining provisions. In this case, the invalid provision shall be replaced by one that comes as close as possible to the commercial intent behind the old provision. The Parties shall be obligated to cooperate in arriving at a corresponding clarification of the text of the Agreement. The same shall apply to any potential omissions in the Agreement.

The present Agreement shall be governed by the laws of the Federal Republic of Germany, to the exclusion of the UN Convention on Contracts for the International Sale of Goods.

The place of jurisdiction for any disputes arising between the Parties in connection with this Agreement shall be Berlin, Germany.


Last amended: 27 August 2020
© thxto gUG (haftungsbeschränkt), a non profit company under German law